1. Collection of personal information
1.1 We collect the following personal information from:
• Existing and potential contractors; and • Existing and potential employees,
for various business purposes further listed below.
1.2 The types of personal information we will collect from you will depend on the circumstances in which that information is collected. It will commonly include:
(a) identification information including your driver’s licence or other photo ID;
(b) contact details including your name, ABN, address, email and phone details;
(c) information required for us to do business with you including bank account details, superannuation details, tax file number (TFN) and any other relevant financial information;
(d) other information as part of our normal recruitment or engagement process;
(e) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
(f) details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(g) any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
(h) information on your previous dealings with us;
1.3 We usually collect personal information through:
(a) our app and website, including when you register on those things; (b) when you interact with our sites, services, content and advertising
(c) when you communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
(d) orders for products or services;
(e) other employment applications and our normal recruitment or engagement process; and
(f) credit checks.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.
1.4 If you do not provide us with the information we request, we may not be able to fulfil the applicable purposes of collection, such as to supply products or services to you or to assess your application for employment.
1.5 Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), then we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
2. Storage and security of your personal information
2.1 We try to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete.
2.2 Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality or any personal information held by us. This includes:
• establishing procedures and systems to prevent unauthorised access, modification or disclosure
• physical, administrative, personnel and other technical measures to protect your personal information.
However, we cannot guarantee the security of your personal information.
2.3 The transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our app or website, and any transmission is at your own risk.
3. Use and disclosure of personal information
3.1 We will only use and disclose your personal information in accordance with privacy laws and this policy.
3.2 The following lists the main purposes for which we collect, hold, use and disclose your personal information:
(a) to consider your application for employment or another business relationship such as contractor;
(b) to enable you to access and use our app, website and services;
(c) to operate, protect, improve and optimise our app, website and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
(d) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(e) to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
(f) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
(g) to comply with our legal obligations (including in relation to occupational health and safety and environmental matters), resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
(h) to supply products or services to our customers, including to maintain business standards, our operational procedures and systems and security and to provide customer support;
(i) to obtain products and services from our suppliers;
(j) to respond to enquiries from existing or prospective customers seeking information about our products or services; and
(k) to enforce agreements between us and you;
3.3 We generally explain at the time we collect personal information how we will use or disclose that information. We will only use or disclose personal information for a purpose other than that for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the privacy laws.
3.4 In carrying on our business, it may be necessary to share information about you to our customers or suppliers. We would not otherwise routinely disclose personal information other organisations unless:
(a) required by law;
(b) we believe it necessary to provide you with a service which you have requested;
(c) the assets and operations of our business are transferred to another party as a going concern;
(d) it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests; or
(e) you have provided your consent.
4. Service providers
4.1 We use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of us (including Google Maps) will sometimes have access to personal information held by us and may use it on our behalf. Our service providers adhere to strict privacy guidelines and do not keep this information or use it for any unauthorised purposes.
5. Disclosure of information outside Australia
5.1 We may disclose personal information outside of Australia, for example to countries in which Google Maps operates. The privacy laws in these countries may not provide the same level of protection as those in Australia.
However, this does not change our commitment to safeguard your privacy and we will comply with all applicable laws relating to the cross-border disclosure of data.
6. Direct marketing
6.1 Like most businesses, marketing is important to our business' success. We may send marketing materials to current or prospective customers. We only do so in accordance with applicable laws or with your prior consent.
We and/or our carefully selected business partners may send you direct marketing communications and information about our service. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
6.2 If you are receiving promotional information from us and do not wish to receive this information any longer, please contact Michael Zhou of Parcel Freight Logistics on firstname.lastname@example.org asking to be removed from our mailing lists, or use the unsubscribe facilities included in our marketing communications.
7. Our app and website privacy practices
7.1 We sometimes use cookie technology on our websites or apps to provide information and services to visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies.
8. Links to other websites
9. Employee information
10.1 If you send us an application for a position, this information will be used to assess your application. This information may be disclosed to related bodies corporate and service providers for purposes such as:
(a) aptitude, psychological and medical testing; and (b) other human resources management activities.
10.2 As part of the application process you may be asked for your specific consent to the use and disclosure of certain personal information about any pre-employment medical examination or any aptitude or psychological testing. We may also ask you to consent to the disclosure of your personal information to those people who you nominated to provide references.
10.3 If you refuse to provide any of this information, or to consent to its proposed disclosure, then this may affect the success of the application.
10.4 You may also be asked whether you agree to your personal information being provided to our related bodies corporate for other positions relevant to your qualifications and experience.
11. Accessing and correcting the information we keep about you
11.1 If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at email@example.com. Our file of your information will usually be made available to you within 14 days.
11.2 If at any time you wish to change personal information that we hold about you because it is inaccurate or out of date, please contact us at firstname.lastname@example.org and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
12. Retention of information
12.1 When we no longer need to use your information, we will take steps to properly de-identify or destroy it.
13. Contacting us
13.2 In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint.
13.3 If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the Australian privacy regulatory authority, the Office of the Australian Information Commissioner. Current contact details for the OAIC are available on the OAIC's website at www.oaic.gov.au.
14. Future changes
14.2 If at any time we decide to use personal information in a manner materially different from that stated at the time it was collected we will notify users by email or via a prominent notice on our app or website, and where necessary we will seek the prior consent of our users.