Track your parcel
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FAQ's
How can I track my parcel?
You can track your parcel in this page. Simply enter your tracking number and click "Track".
Where can I find my tracking number?
The tracking number is provided by the seller. If you haven’t received it, you should contact the seller directly.
Why hasn’t my tracking status updated?
Our tracking is updated in real time, but generally, we will only provide milestone tracking events. This is to make sure that tracking your parcel is easy, and doesn’t become confusing. Between tracking events, it’s likely that your parcel is either being sorted, or is on its way.
There’s also a chance that your parcel might be delayed. These can be caused by events that are often out of our control (such as public holidays, strikes, or inclement weather).
Rest assured, that we will be doing everything we can to deliver the parcel to you safely, and on time.
There’s also a chance that your parcel might be delayed. These can be caused by events that are often out of our control (such as public holidays, strikes, or inclement weather).
Rest assured, that we will be doing everything we can to deliver the parcel to you safely, and on time.
When will my parcel be delivered?
The seller should be providing customers with a time frame for deliveries, either before purchase or within their sale confirmation. If you haven’t received that information, then we recommend you check with the seller.
If the expected delivery time frame has now passed, then you should contact our customer service team here. If your delivery is still within the agreed time frame (with your seller), then we'll continue to do everything we can to deliver it on time.
If the expected delivery time frame has now passed, then you should contact our customer service team here. If your delivery is still within the agreed time frame (with your seller), then we'll continue to do everything we can to deliver it on time.
Can I change my delivery address?
Unfortunately, if the parcel has already been dispatched, then it is too late to change the delivery address.
If the parcel hasn’t been dispatched yet, you can contact the seller who might be able to update the address for you.
If the parcel hasn’t been dispatched yet, you can contact the seller who might be able to update the address for you.
The parcel I received is damaged. What do I do now?
We’re sorry to hear that your parcel has arrived damaged. You should contact the seller directly, who will have their own measures in place to either reimburse you or send a replacement item.
What happens if I miss the delivery attempt and there wasn’t a safe place for the driver to leave my parcel?
We will attempt to deliver your parcel twice. If you aren’t home to accept delivery on either of those occasions, then it’s likely that we will bring the parcel back to our local depot.
If we’ve only attempted delivery once, then please keep an eye on your tracking information, as we’ll attempt a second delivery as soon as we can.
If there have been two unsuccessful delivery attempts, you can contact us here, where our Customer Services team will help arrange for you to pick your parcel up from our nearest depot.
If we’ve only attempted delivery once, then please keep an eye on your tracking information, as we’ll attempt a second delivery as soon as we can.
If there have been two unsuccessful delivery attempts, you can contact us here, where our Customer Services team will help arrange for you to pick your parcel up from our nearest depot.
I’ve received the wrong parcel, what do I do now?
We’re sorry to hear that you’ve received the wrong parcel. You should contact the seller directly, who will have their own measures in place to either reimburse you or send a replacement item.
I have some feedback about the driver who delivered my parcel. How can I tell you about it?
We’re always happy to hear feedback from our customers, and would appreciate it if you could leave some feedback here.